PRODUCT TERMS & CONDITIONS

Last updated: 3 September 2026

1. INTRODUCTION

1.1         These Product Terms and Conditions (“Terms”) explain the rules that govern your use of our website, vaion.io (the “Website”), and your purchase of products from it. By placing an order on our Website, you agree to be bound by these Terms. Please read them carefully before using our Website or purchasing any products.

1.2         Throughout these Terms, “we”, “us” and “our” refer to Vaion Health Ltd. “You” refers to our customers or prospective customers.

1.3         When you place an order for a product on our Website, you are entering into a contract with us. Before completing your order, we will ask you to confirm your agreement with these Terms.

1.4         We may occasionally update these Terms. Section 13 explains how changes are made and when they apply to you.

2. ORDERING PROCESS ON VAION.IO

2.1         Explore our Website to find the products you would like to purchase, then click the “Add to Cart” button for each product you wish to buy. You can review the contents of your cart at any stage by clicking on the “Shopping Cart” icon.

2.2         If you are a new customer, you will be prompted to create an account to streamline future purchases. This involves providing your name, email address and a secure password. Any information you provide will be processed securely in accordance with our Privacy Policy, which is available on our Website. Existing customers can simply enter their login details to proceed.

2.3         You will be required to choose your preferred delivery method from the available options presented during checkout. You should carefully review your order details, including the products in your cart, your chosen delivery method and any applicable charges, and confirm your agreement with these Terms.

2.4         Once you confirm your order, you will be securely transferred to our trusted payment service provider’s website to complete the payment process. We do not store your full payment information on our Website. We will send you an initial email acknowledging your order placement.

2.5         We will then check product availability and confirm whether we can fulfil your order. This may involve verifying stock levels or any potential delivery restrictions. If your order is confirmed, you will receive an email notification with your order confirmation details. At this point, a binding contract is formed between you and us.

2.6         In the unlikely event that we cannot fulfil your order due to unforeseen circumstances, we will promptly notify you by email and offer alternative solutions (for example, suggesting a similar product or providing a full refund).

2.7         If you have any questions or require assistance at any stage, please contact our customer support team at support@vaion.io.

3. OUR PRODUCTS

3.1         The following products are available for purchase on the Website and are covered by these Terms:

(a)      VAION+ NAD+ Injection Pens (Auto-Injector Pen Kits): our VAION+ auto-injector pen delivers a precise and comfortable dosing experience. You have the option to choose from 1, 2 or 3-month pen kits to suit your needs.

(b)      Supplement Refill Kits: ensure a steady supply of essential supplements with our 1, 2 or 3-month refill kits. Never run out: easily reorder refills to keep your VAION+ programme on track.

(c)       VAION+ NAD+ Nasal Sprays: supplement your NAD+ without the need for needles.

(d)      VAION+ Sleep Patches: our sleep patches, available as single purchases or on subscription.

(e)      Subscriptions: automatic recurring delivery of your VAION+ NAD+ Injection Pens, NAD+ Nasal Spray or Sleep Patches, ensuring you never miss a dose. Subscriptions are governed by Section 4.

(f)       Digital Gift Cards: gift cards that can be redeemed against products on the Website. Gift cards are governed by Section 7.6.

(g)      Sharps Bins: secure sharps bins for the safe and responsible disposal of used auto-injector needles. Sharps bins help ensure proper and compliant disposal of medical waste.

(h)      VAION+ Cooling Travel Case and other cooling and transporting vessels: these help maintain the optimal temperature of your NAD+ during travel or storage.

(i)       Any other product listed for sale on the Website from time to time.

3.2         Where these Terms refer to “NAD+ products”, this means the NAD+ Injection Pens, NAD+ Nasal Sprays, Supplement Refill Kits containing NAD+, and any other product that requires cold or frozen storage.

4. SUBSCRIPTIONS

4.1         How subscriptions work. When you sign up for a subscription, you authorise us to charge your chosen payment method for each renewal and to dispatch the subscribed product to the delivery address held on your account at the frequency shown when you signed up (for example, monthly). Your subscription continues automatically until you cancel it.

4.2         Sign-up fees. Where a sign-up fee is shown for a subscription, it is charged once, with your first payment, and is not refundable.

4.3         Each renewal is an order. Each renewal is a separate order under these Terms. Once a renewal has been charged, the order is processed in the same way as any other order, including under Section 7 (Returns and Cancellations).

4.4         Managing your subscription. You can pause, skip a delivery, change your delivery address or payment details, or cancel your subscription at any time through your online account on the Website. To take effect before your next renewal, any change or cancellation must be made at least 48 hours before your next billing date. Changes made later than that will apply from the following renewal. If you have difficulty using your account, contact us at support@vaion.io and we will help.

4.5         Cancelling. You may cancel your subscription at any time. Cancellation stops future renewals; it does not cancel a renewal that has already been charged or dispatched.

4.6         Travel, moving house and changes of address. If you hold an active subscription, you are responsible for keeping your delivery address, contact details and payment details up to date, and for pausing, amending or cancelling your subscription before your next billing date if you are travelling, moving house, or otherwise unable to receive and store your order. You can do this at any time in your account, or by contacting us at support@vaion.io at least 48 hours before your renewal date. Once an order has been charged and dispatched to the address held on your account we cannot redirect it, and we will not issue a refund, replacement or redelivery for any order that is delivered to an address at which you are no longer present, or that is returned to us, lost, or degraded because it was not received and refrigerated on arrival.

4.7         Failed payments. If a renewal payment fails, we will notify you by email and may retry the payment. No order will be dispatched until payment is received. If payment remains outstanding after a reasonable period, we may suspend or cancel your subscription.

4.8         Price changes. We may change the price of a subscription. We will give you at least 30 days’ notice by email before a price change applies to your subscription, and you may cancel before the new price takes effect. Renewals charged before the change takes effect will be at the existing price.

5. PRICES AND PAYMENT TERMS

5.1         We provide clear and up-to-date pricing for all our products on our Website. These prices are subject to change and we reserve the right, in our sole discretion, to adjust product prices on the Website at any time. However, any price changes will not affect existing contracts that have already been confirmed through an order. Price changes for subscriptions are governed by Section 4.8.

5.2         All prices listed on our Website and throughout these Terms are in pounds sterling and are inclusive of UK Value Added Tax (VAT) where applicable. This ensures you see the final price you will pay to us, without any hidden charges.

5.3         If you are ordering for delivery outside the United Kingdom, your order may be subject to import duties, taxes, customs charges or handling fees imposed by the destination country. These charges are not included in our prices, are outside our control, and are your responsibility. See Section 6.6.

5.4         We offer a variety of secure payment methods for your convenience, as listed on our Website at checkout. During checkout, you will be prompted to choose your preferred payment method and complete the payment process. Full payment for your order is required at the time of checkout. Once your payment is confirmed, we will initiate processing and fulfilment of your order.

5.5         In the unlikely event that your payment fails or is not received, we reserve the right to withhold the ordered products until the payment is settled. We will also notify you by email to attempt to resolve the payment issue. If the payment remains outstanding after a reasonable timeframe, we may cancel your order.

5.6         Chargebacks. We understand that there may be situations where a chargeback is necessary. However, unjustified chargebacks have a significant impact on our business. We ask that you contact us at support@vaion.io before raising a chargeback with your bank or card provider, so that we have the opportunity to resolve the issue with you directly. A chargeback is considered unjustified if all of the following apply: (i) the purchase was made with your authorisation; (ii) you received the ordered products as described; and (iii) you did not attempt to resolve the issue with us directly before initiating the chargeback. Where a chargeback is unjustified, we will contest it with your bank or card provider and provide our records of the order, payment and delivery.

5.7         We encourage you to contact us directly if you have any questions or concerns regarding your order or payment. We strive to resolve any issues promptly and amicably.

6. DELIVERY POLICY

6.1         Temperature-controlled packaging. Your NAD+ products will be packed with special insulated materials to maintain a cold environment during transit. This temperature-controlled approach helps ensure your NAD+ arrives within the optimal temperature range, preserving its potency and effectiveness. We recommend promptly refrigerating your NAD+ upon delivery to maintain optimal storage conditions.

6.2         Delivery options and costs. The delivery options, estimated timelines and costs available for your order are shown at checkout.

6.3         Your delivery address. You will be prompted to enter your preferred delivery address during checkout. Please ensure the accuracy of this information to avoid any delays. We deliver to the address you give us, and we are not responsible for orders that are delayed, lost or delivered to the wrong place because the address you provided was incomplete or incorrect.

6.4         Timing. We strive to deliver your order as soon as possible. Upon order confirmation, you will receive an estimated delivery timeframe. This timeframe is typically 3 to 5 business days for UK orders but can vary depending on your location and chosen delivery method. We guarantee that your order will be dispatched from our warehouse within 30 days of receiving your confirmed payment, barring exceptional circumstances. In rare cases, unforeseen circumstances might cause a delay in your delivery. We will keep you informed of any such delays and work to get your order to you as soon as possible.

6.5         Receiving your delivery. Because our NAD+ products are temperature-sensitive, it is important that someone is available to receive the delivery and refrigerate the products promptly. You are responsible for being available to accept delivery, or for arranging a safe place or alternative recipient where your chosen courier allows it. If a delivery attempt fails because nobody is available, the parcel is not collected from a courier collection point, or delivery is refused, we are not liable for any delay, loss or degradation of the products that results, and the order will not be refunded or redelivered free of charge.

6.6         International deliveries. We deliver worldwide, subject to the delivery options shown at checkout. If you order for delivery outside the United Kingdom: (i) delivery times will be longer and may be affected by customs processing; (ii) you are responsible for checking that the products you order (including injectable NAD+ products) can lawfully be imported into and used in the destination country; (iii) you are responsible for paying any import duties, taxes, customs or handling charges, and for responding to any request from customs or the courier; and (iv) if a parcel is held, delayed, seized, destroyed or returned by customs or the courier, or is refused or abandoned because duties are unpaid, we cannot refund the order or redeliver it free of charge, and any temperature-sensitive products in it will be treated as lost.

6.7         Damage or temperature problems on arrival. Please inspect your order as soon as it arrives. If the packaging is damaged, any item is missing, damaged or leaking, or the insulated packaging or cooling elements have failed so that NAD+ products are no longer cold, contact us at support@vaion.io within 24 hours of delivery with photographs of the outer packaging, the contents and any cooling elements. Please keep the products and packaging until we have responded. We will replace affected products, or refund them where a replacement is not possible. Reporting within 24 hours allows us to raise a claim with the courier; if a problem is reported later than this, we will still consider it, but we may not be able to replace products where we can no longer establish what happened in transit.

6.8         Risk in the products passes to you when they are delivered to the address you gave us, or to a person or safe place you nominated.

7. RETURNS AND CANCELLATIONS

7.1         Why NAD+ products cannot be returned or cancelled. We understand that situations may arise where a return or cancellation might be necessary. However, for the following reasons, we are unable to accept returns of, or cancellations for, NAD+ products once your payment has been received:

(a)      Temperature requirements: our products, particularly the NAD+ vials, require specific cold or frozen storage temperatures to maintain their potency and effectiveness. Once shipped with appropriate temperature control, these products cannot be safely returned without compromising their quality.

(b)      Strict quality control: we adhere to rigorous quality control procedures throughout the manufacturing and shipping process. This ensures that the products you receive are safe and effective. Returned products may have been compromised during return transit, raising safety and quality concerns.

(c)       Order processing efficiency: for optimal efficiency and to prevent delays, we prioritise immediate order processing upon receiving your payment. This ensures your order is dispatched quickly with the necessary temperature control.

7.2         For these reasons, NAD+ products are exempt from the 14-day right to cancel that applies to many online purchases, as goods that are liable to deteriorate rapidly and, once unsealed, as sealed goods supplied for health protection or hygiene reasons. This does not affect your rights under Section 7.5 if a product is faulty, damaged or not as described.

7.3         Sleep Patches, Sharps Bins and Cooling Travel Cases. You may cancel an order for these products within 14 days of the day you receive them, provided the product is unused and in its original sealed packaging. To do so, contact us at support@vaion.io within that period. You must return the product to us within 14 days of telling us you wish to cancel; you are responsible for the cost of return postage and for the product until it reaches us. We will refund the price of the product (and standard delivery costs, if you cancel the whole order) within 14 days of receiving the product back. We may reduce the refund if the product has been opened, used or damaged. Sleep Patches whose sealed packaging has been opened cannot be returned for health and hygiene reasons.

7.4         Subscriptions. Cancelling or pausing a subscription is dealt with in Section 4. Renewals that have already been charged and dispatched are subject to this Section 7 in the same way as any other order.

7.5         Faulty, damaged or incorrect products. Nothing in this Section affects your legal rights if a product is faulty, damaged, not as described or not what you ordered. If this happens, contact us at support@vaion.io as soon as possible (and within 24 hours of delivery for damage or temperature problems, as set out in Section 6.7) and we will replace the product or, where a replacement is not possible, refund it. Because of the temperature and quality-control issues described above, we may ask for photographs rather than the return of an NAD+ product.

7.6         Digital Gift Cards. Gift cards are delivered by email and can be redeemed against products on the Website. Gift cards are valid for the period stated on the gift card, cannot be exchanged for cash, and cannot be used to buy further gift cards. You may cancel a gift card purchase within 14 days of purchase provided no part of its value has been redeemed; once any part has been redeemed, the gift card cannot be cancelled or refunded. Products bought with a gift card are subject to these Terms in the usual way, and any refund due on such products will be returned to the gift card.

7.7         Before you order. We encourage you to: (i) carefully review all product descriptions and details before placing your order; (ii) ensure you select the correct quantity and subscription options (if applicable) to meet your needs; and (iii) double-check your chosen delivery address to avoid any errors. By placing an order, you acknowledge and agree to these terms.

7.8         If you have any questions or require clarification about our products before placing an order, please contact our customer support team. We are happy to assist you in making an informed decision.

8. CANCELLATION BY US

8.1         We reserve the right to cancel an order under these Terms with written notice to you in the event of non-payment, or if we are prevented from fulfilling that order by any event beyond our reasonable control, including without limitation any unavailability of raw materials, components or products, or any power failure, industrial dispute affecting any third party, governmental regulations, fire, flood, disaster, riot, terrorist attack or war.

8.2         If we cancel an order in accordance with this Section: (i) we will cease to have any obligation to deliver products which are undelivered at the date of cancellation; and (ii) you will continue to have an obligation, where applicable, to pay for products which have been delivered at the date of cancellation (without prejudice to any right we may have to recover the products).

9. WARRANTIES AND REPRESENTATIONS

9.1         By placing an order on the Website, you confirm that: (i) you are at least 18 years of age and legally able to enter into binding agreements; (ii) all the information you provide during checkout, including your delivery address, is accurate and complete; and (iii) you will be available to receive your order in accordance with these Terms, including Section 6.

9.2         We warrant that: (i) we have the legal authorisation to sell the products you purchase; (ii) the products you buy are free from any claims or restrictions, except as outlined in these Terms; (iii) you have the right to enjoy the purchased products without interference, as specified in these Terms; (iv) the product descriptions on our Website are accurate and reflect the products you receive; and (v) we strive to provide products of satisfactory quality.

9.3         The foregoing set out the entirety of our warranties and representations regarding the products we offer. To the extent permitted by law and subject to Section 10.1, all other warranties and representations, whether express or implied, are hereby excluded.

10. LIMITATIONS AND EXCLUSIONS OF LIABILITY

10.1       This Section outlines limitations on our liability but also clarifies what we are responsible for. We do not limit our liability for death or personal injury caused by our negligence. We remain liable for any losses arising from fraud or misrepresentation by our company. These Terms cannot override any statutory rights granted to you as a consumer by law.

10.2       The limitations outlined here and throughout these Terms apply except as stated in Section 10.1. These limitations cover all potential liabilities arising from this agreement, including those related to contracts, negligence or breach of statutory duty.

10.3       We are not liable for: (i) losses caused by events beyond our reasonable control (for example, natural disasters or unforeseen technological outages); or (ii) any business losses you may incur, such as loss of profits, revenue or business opportunities.

10.4       We are a limited liability entity. This limits the personal liability of our officers and employees for any losses you experience. You agree not to hold our officers or employees personally liable.

10.5       Our total liability to you for any single purchase under these Terms will not exceed the total amount you paid for that order.

11. IMPORTANT DISCLAIMER

11.1       It is crucial to understand that Vaion’s NAD+ injection products are intended for injection. This requires proper technique and adherence to safety protocols to minimise health risks. We provide detailed instructions on safe injection practices within the product manual. It is imperative to carefully follow these instructions to ensure proper and safe use. Deviations from these instructions could lead to potential complications, including the risk of infections. Vaion is not liable for any adverse effects or injuries arising from misuse of the product, or use of the product in a manner that deviates from the provided instructions.

11.2       Before proceeding with the purchase or use of any VAION+ NAD treatment, you confirm that you, or the individual for whom you are buying, are eligible to receive this treatment by certifying that you do not have an allergy to NAD+, do not suffer from severe respiratory issues, have not been diagnosed with or treated for cancer within the past three years, and are not pregnant.

11.3       By purchasing and using Vaion products, you acknowledge and accept full liability for any misuse of the product. We recommend consulting with a qualified healthcare professional before using Vaion products, especially if you have any pre-existing medical conditions. They can advise you on the suitability of NAD+ for your specific needs and provide guidance on proper injection techniques.

11.4       The information provided on our Website or within the product manual is not intended to be a substitute for professional medical advice. Always prioritise the guidance of your healthcare provider. We prioritise the safety and well-being of our customers. By understanding these disclaimers and following the instructions, you can maximise the benefits of Vaion products while minimising potential risks.

12. SCOPE

12.1       These Terms primarily govern the purchase of our products on vaion.io. They do not: (i) grant you any ownership or licensing rights to our intellectual property, such as trademarks, copyrights or software used in our products; or (ii) encompass any services provided by third parties in relation to the products, beyond the basic delivery services we offer.

12.2       We recommend consulting with us if you have any questions regarding intellectual property rights or potential third-party services related to our products.

13. CHANGES TO THESE TERMS

13.1       We reserve the right to modify or update these Terms at any time. When we do, we will post the updated Terms on our Website and change the “Last updated” date at the top.

13.2       Updated Terms apply to orders placed after they are posted. They do not affect orders that have already been confirmed.

13.3       If you have an active subscription and a change to these Terms would affect it, we will give you at least 30 days’ notice by email before the change applies to your subscription. The notice will explain the change and the date it takes effect. If you do not agree with the change, you may cancel your subscription before that date in accordance with Section 4. If you do not cancel, the updated Terms will apply to your subscription from the effective date.

13.4       It is your responsibility to review these Terms before placing each order. If you do not agree with the updated Terms, you may choose not to place further orders or to discontinue your use of the Website.

14. BINDING EFFECT

14.1       These Terms constitute a legally binding agreement between you and us, governing your use of our Website and your purchase of products through it. Your use of the Website is subject to compliance with these Terms, as well as our Privacy Policy, our Terms of Use and any other guidelines or policies referenced herein.

14.2       These Terms are applicable to all customers, visitors and others who access or use our Website. Please review these Terms carefully to ensure your understanding of your obligations, rights and responsibilities when using the Website. Your access to and use of our services imply your acceptance of these Terms. If you have any concerns or disagreements with any part of these Terms, please do not proceed with using our services.

15. GENERAL

15.1       Assignment. You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these Terms (provided, if you are a consumer, that such action does not serve to reduce the guarantees benefiting you under these Terms). You may not, without our prior written consent, assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these Terms.

15.2       No waivers. No breach of any provision of a contract under these Terms will be waived except with the express written consent of the party not in breach. No waiver of any breach of any provision of a contract under these Terms shall be construed as a further or continuing waiver of any other breach of that provision or any breach of any other provision of that contract.

15.3       Third party rights. Any contract under these Terms shall be solely for the benefit of you and us, and is not intended to benefit or be enforceable by any third party. The exercise of the parties’ rights under a contract under these Terms is not subject to the consent of any third party.

15.4       Severability. If a provision of these Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision of these Terms would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

15.5       Entire agreement. These Terms constitute the entire agreement between you and us in relation to the sale and purchase of our products and shall supersede all previous agreements between you and us in relation to the sale and purchase of our products.

15.6       Governing law and jurisdiction. These Terms shall be governed by and construed in accordance with English law. Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the English courts. If you are a consumer living outside England, you may also be entitled to the mandatory protections of the consumer law of the country in which you live, and nothing in this Section takes those protections away.

15.7       Statutory and regulatory disclosures. We will not file a copy of these Terms specifically in relation to each user or customer and, if we update these Terms, the version to which you originally agreed may no longer be available on our Website. We recommend that you consider saving a copy of these Terms for future reference. These Terms are available in the English language only.

16. CONTACT US

16.1       The Website is owned and operated by Vaion Health Ltd, a limited liability company (Company Number: 15591703) registered in England and Wales. Our registered office is located at Fair Oak Cottage, Thatcham, RG19 8BL.

16.2       We are here to assist you with any questions or concerns you may have about our products. You can reach us by post at the address listed above, by email at support@vaion.io, or through the contact form on our Website for product-related enquiries. We can also be reached by phone via the contact details displayed on our Website.

TERMS OF USE

Last updated: 3 September 2026

1. INTRODUCTION

1.1         These Terms of Use (“Terms”) govern your use of our website available at vaion.io (the “Website”). By using our Website, you accept these Terms in full; accordingly, if you disagree with these Terms or any part of them, you must not use the Website.

1.2         If you make a purchase on our Website, we will ask you to expressly agree to our Product Terms and Conditions, which govern the sale of our products.

1.3         You must be at least 18 years of age to use our Website. By using our Website or agreeing to these Terms, you warrant and represent to us that you are at least 18 years of age.

2. COPYRIGHT NOTICE

2.1         Copyright (c) 2024-2026 Vaion Health Ltd. All rights reserved. VAION+ is a brand name owned and operated by Vaion Health Ltd. This Website and the products offered under the VAION+ brand are provided by Vaion Health Ltd.

2.2         Subject to the express provisions of these Terms: (i) we, along with our licensors, own and control all copyright and other intellectual property rights in the Website and its content; and (ii) all copyright and other intellectual property rights in the Website and its content are reserved.

2.3         We respect the intellectual property rights of others. If you believe that any material available on or through the Website infringes upon any copyright you own or control, please notify us immediately using the contact information provided in our Product Terms and Conditions. Please be advised that, pursuant to applicable law, you may be held liable for damages if you make material misrepresentations in a notification. If you are not sure whether material located on or linked to by the Website infringes your copyright or that of a third party, you should consider first contacting a solicitor.

3. PERMITTED USES OF OUR WEBSITE

3.1         This Section outlines how you can interact with our Website. You may freely browse our Website and download pages for temporary storage (caching) within your web browser, allowing for faster future access. The Website also allows you to stream audio and video files directly.

3.2         To maintain a positive user experience for everyone, we ask that you refrain from the following: (i) beyond basic caching, downloading Website material to your computer is not permitted; (ii) our Website’s content is intended for personal, non-commercial purposes; (iii) altering or modifying any Website content is strictly prohibited; (iv) you cannot republish our Website content on other websites; (v) selling, renting or sub-licensing our content is not allowed; and (vi) public display of our content is prohibited unless expressly permitted.

3.3         We reserve the right to temporarily suspend or restrict access to our Website for maintenance or updates. We also implement access restriction measures to ensure Website security. Attempting to bypass these restrictions is strictly prohibited.

4. RESTRICTED USAGE

4.1         You must not: (i) use our Website in any way or take any action that causes, or may cause, damage to the Website or impairment of the performance, availability, accessibility, integrity or security of the Website; (ii) use our Website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity; (iii) hack or otherwise tamper with our Website; (iv) probe, scan or test the vulnerability of our Website without our permission; (v) circumvent any authentication or security systems or processes on or relating to our Website; (vi) use our Website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software; (vii) impose an unreasonably large load on our Website resources (including bandwidth, storage capacity and processing capacity); (viii) decrypt or decipher any communications sent by or to our Website without our permission; (ix) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our Website without our express written consent; (x) access or otherwise interact with our Website using any robot, spider or other automated means, except for the purpose of search engine indexing; (xi) use our Website except by means of our public interfaces; (xii) violate the directives set out in the robots.txt file for our Website; (xiii) use data collected from our Website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing); or (xiv) do anything that interferes with the normal use of our Website.

4.2         Any use of the Website in violation of the foregoing violates these Terms and may result in, among other things, termination or suspension of your rights to use the Website.

4.3         You must not use data collected from our Website to contact individuals, companies or other persons or entities.

4.4         You must ensure that all the information you supply to us through our Website, or in relation to our Website, is true, accurate, current, complete and non-misleading.

5. ORDERING AND PRODUCT AVAILABILITY

5.1         When you find a product you would like to purchase on the Website, adding it to your cart creates an “invitation to treat”. This means you are expressing interest, but a formal contract is not formed yet. To finalise your purchase, you will need to agree to our separate Product Terms and Conditions during checkout. Those terms detail the conditions under which we fulfil orders.

5.2         We strive to keep our Website updated with accurate product information. However, we reserve the right to adjust product availability at any time. In the unlikely event that a product becomes unavailable after you have placed an order, we will promptly notify you and offer alternative options.

6. REPORTING ABUSE

6.1         If you encounter any content or activity on our Website that seems unlawful, violates these Terms, or appears inappropriate, please report it to us immediately by email at support@vaion.io.

6.2         In your email, please provide a clear description of the issue you encountered, including: (i) the specific webpage or location on our Website where you found the concerning content or activity; (ii) a detailed explanation of why you believe it violates our Terms or is unlawful; and (iii) any screenshots or additional information that might help us investigate the issue efficiently. We will promptly investigate all reported concerns and take appropriate action.

7. LIMITED WARRANTIES

7.1         We do not warrant or represent: (i) the completeness or accuracy of the information published on our Website; (ii) that the material on the Website is up to date; (iii) that the Website will operate error-free; or (iv) that the Website or any service on the Website will remain available.

7.2         We reserve the right to discontinue or alter any or all of our Website services, and to stop publishing our Website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these Terms, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any Website services, or if we stop publishing the Website.

7.3         To the maximum extent permitted by applicable law, we exclude all representations and warranties relating to the subject of these Terms, our Website and the use of our Website.

8. LIMITATIONS AND EXCLUSIONS OF LIABILITY

8.1         Nothing in these Terms will: (i) limit or exclude any liability for death or personal injury resulting from negligence; (ii) limit or exclude any liability for fraud or fraudulent misrepresentation; or (iii) exclude any liabilities that may not be excluded under applicable law.

8.2         The limitations and exclusions of liability set out in this Section and elsewhere in these Terms shall govern all liabilities arising under these Terms or relating to the subject of these Terms, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these Terms.

8.3         To the extent that our Website and the information and services on our Website are provided free of charge, we will not be liable for any loss or damage of any nature.

8.4         We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

8.5         We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

8.6         We will not be liable to you in respect of any loss or corruption of any data, database or software.

8.7         We will not be liable to you in respect of any special, indirect or consequential loss or damage.

8.8         You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the Website or these Terms (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

9. INDEMNIFICATION

9.1         You agree to indemnify and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners and employees, from and against any loss, damage, liability, claim or demand (including reasonable legal fees and expenses) arising out of or related to: (a) your misuse of the Website; (b) your violation of these Terms; (c) your violation of any rights of another individual or entity; (d) your use of any information obtained from the Website; (e) any content you submit, share or transmit on or through the Website; (f) your violation of the rights of a third party, including but not limited to intellectual property rights; and (g) any harm or damage incurred by third parties as a result of your actions.

9.2         Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action or proceeding which is subject to this indemnification upon becoming aware of it.

10. CONSEQUENCES OF BREACH

10.1       We take the security and integrity of our Website seriously. If you breach these Terms in any way, or if we have reasonable suspicion that you have, we may take one or more of the following actions: (i) issue you one or more formal warnings to bring the violation to your attention and encourage corrective action; (ii) temporarily suspend your access to the Website to prevent further misconduct; (iii) for serious or repeated breaches, permanently revoke your access to the Website; (iv) restrict access to our Website from specific IP addresses associated with violations; and (v) pursue legal action against you for breach of contract or other violations, especially in relation to breach of our intellectual property rights.

10.2       If your access to our Website is suspended, prohibited or blocked, you agree to respect these restrictions. This includes refraining from attempts to circumvent them, such as creating new accounts to regain access.

11. THIRD-PARTY LINKS AND WEBSITES

11.1       Our Website may contain links to other websites operated by third parties. These links are provided for your information and convenience only. We do not control these third-party websites and make no representations or warranties about their content, products or services. We encourage you to review the terms and privacy policies of any linked website before using it.

11.2       We are not responsible for any content, products or services offered on third-party websites, nor are we liable for any damages or losses arising from your use of those websites.

12. OUR TRADEMARKS

12.1       Our logos and our other registered and unregistered trademarks are trademarks belonging to us; we give no permission for the use of these trademarks, and such use may constitute an infringement of our rights.

12.2       The third-party registered and unregistered trademarks or service marks on our Website are the property of their respective owners and, unless stated otherwise in these Terms, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any licence to exercise such rights.

13. GENERAL

13.1       Variation. We may revise these Terms from time to time. The revised Terms shall apply to the use of our Website from the date of publication of the revised Terms on the Website, and we will change the “Last updated” date at the top when we do. Please check these Terms each time you use the Website.

13.2       Assignment. You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these Terms. You may not, without our prior written consent, assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these Terms.

13.3       Severability. If a provision of these Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision of these Terms would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

13.4       Third party rights. A contract under these Terms shall be solely for the benefit of you and us, and is not intended to benefit or be enforceable by any third party. The exercise of the parties’ rights under a contract under these Terms is not subject to the consent of any third party.

13.5       Entire agreement. These Terms of Use, together with our Product Terms and Conditions, our Privacy Policy and our Cookies Policy, shall constitute the entire agreement between you and us in relation to your use of our Website and shall supersede all previous agreements between you and us in relation to your use of our Website.

13.6       Governing law and jurisdiction. These Terms shall be governed by and construed in accordance with English law, without regard to its conflict of laws provisions. Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.